The Federal Competition and Consumer Protection Commission (FCCPC) has launched an investigation into Uber’s abrupt withdrawal from Nigeria, with particular attention to unfulfilled services and outstanding obligations to customers.
The FCCPC Chief Executive Officer, Tunji Bello, disclosed the development, saying the commission was examining the circumstances surrounding the ride-hailing company’s departure and its impact on Nigerian consumers. Bello said the investigation would determine whether Uber adequately addressed pending customer-related issues before ending its operations in the country.
Uber announced on September 2, 2026, that it would wind down its operations in Nigeria and Uganda following a review of its business activities. The decision ended Uber’s 12 year presence in Nigeria. The company launched its ride-hailing service in Lagos in 2014 before expanding to other cities across the country. Although the ride hailing company did not provide a detailed explanation for its decision. Rather it said the withdrawal followed a thorough review of its operations.
The sudden announcement reportedly surprised some riders and drivers who depended on the platform for transportation and income.
The FCCPC said its investigation would focus on customers who may have had pending services, payments or unresolved transactions when Uber ceased operations.
Bello explained that the commission was particularly concerned about how the company handled its exit and whether consumers received adequate protection during the process.
The probe comes amid growing competition in Nigeria’s ride-hailing sector, with companies such as Bolt and inDrive positioned to attract more customers and drivers following Uber’s departure.
Uber had also faced disagreements with drivers over fares, commissions and working conditions during its years of operation in Nigeria.
However, the FCCPC investigation is expected to establish whether Uber complied with its consumer protection responsibilities and determine whether further regulatory action is necessary.
By Musekir Faisat Omolara
